CA Service Desk Manager r12.6: Administration 200
CA Service Desk Manager (CA SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, request, incident, problem, and knowledge management processes with simplified change and configuration management. CA SDM can consolidate your multiple, disparate help desks and separately manage multiple tenants, all with the objective of reducing the cost and complexity of managing multiple software instances. CA SDM delivers extensive automated support tools to identify, diagnose, and resolve issues, delivering a higher quality of customer service while lowering costs. In your job, you are responsible for administering and enforcing service delivery. CA SDM provides a 360-degree view into your IT services and enables you to prevent service disruptions and better manage change risks.
Nov/8/2011 10:00 AM EST (GMT - 5)
4 days Virtual Learning - Virtual Learning 3 English 2,900.00 US Dollar(USD)
Email Dawn at [email]
onWednesday 02 November 2011 - 10:46:52 comment: 0
In this archive i included the files that i customized to allow the employees to see and approve workflow tasks. The file contains also a little howto of the steps that i made. You'll probably need to adapt them to your situation.
Hope it helps.Submitted by DanieleG Workflow Tasks for employees
onSunday 06 December 2009 - 19:06:49 comment: 0